Job Description

SureStay by Best Western Miles City is looking for a service-focused front desk agent to join our guest services team. Under new ownership and management as of March 17, 2025, we are dedicated to providing a great experience for both guests and employees. You’ll welcome guests, manage reservations and accounts, answer inquiries, and assist with any concerns to ensure a smooth stay. Strong communication skills and a passion for hospitality are key. If you enjoy working with people in a positive and dynamic environment, we encourage you to apply! Responsibilities: • Guest Services – Greet guests, check them in and out, and provide a welcoming experience. • Reservations & Payments – Manage bookings, process payments, and ensure accurate records. • Communication – Answer calls, respond to guest inquiries, and provide information about the hotel and local area. • Issue Resolution – Address guest concerns or complaints professionally and escalate as needed. • Lobby & Front Desk Upkeep – Maintain a clean and organized front desk and lobby area. • Coordination – Work with housekeeping and maintenance to ensure rooms are ready and any issues are resolved promptly. • Security & Compliance – Follow hotel policies and procedures to ensure a safe and smooth operation. Qualifications: • Experience – Previous hotel or customer service experience is preferred but not required. • Communication Skills – Strong verbal and written communication skills to interact with guests and team members professionally. • Technology Skills – Basic computer skills and familiarity with hotel reservation systems or willingness to learn. • Customer Service – A positive attitude, problem-solving skills, and a commitment to guest satisfaction. • Organization & Multitasking – Ability to handle multiple tasks efficiently in a fast-paced environment. • Availability – Flexible schedule, including evenings, weekends, and holidays as needed. • Professionalism – Dependable, punctual, and able to maintain a professional appearance and demeanor. About Company: Structure Hospitality is a Salt Lake City, Utah-based hotel management company that works with owners and investors to achieve record-breaking hotel performance. Our approach combines strategic operations, close attention to detail, and a team-oriented culture built around the success of our people and team members. We focus on building strong relationships and delivering measurable success through transparency and results. With a growing portfolio of properties, we are dedicated to creating exceptional guest experiences and investing in the development and growth of our team members. When you join Structure Hospitality, you’re joining a company that values its people, prioritizes results, and is committed to your success.

Job Tags

Holiday work, Local area, Flexible hours, Afternoon shift,

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