Ticket Agent GETS Job at Patriot Rail, Gettysburg, PA

ZWFzeW5BNzVhbGZ6TjBzRmk2SXN5ejlJNkE9PQ==
  • Patriot Rail
  • Gettysburg, PA

Job Description

SUMMARY OF POSITION:

This position meets/greets the public, answers questions in a knowledgeable, courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Daily batching; ticketing, verifying special requests, processing documents and reservations.

•Answering phones and taking phone reservations.

•Provide information and offer additional services to guests to enhance their experience with Gettysburg Scenic Railway.

•Greets arriving guests and walk-up customers. Make reservations as needed.

•Follow all cash handling policies and procedures.

•Call customers to advise of event changes and/or cancellations; as may periodically be required.

•Respond to customer inquiries with accurate up-to-date information.

•Provide superior customer service.

•Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.

•Provide First Aid/CPR/AED in the event of emergencies.

•Strong customer service skills with the ability to resolve customer conflicts, should they arise.

•Read, write and communicate effectively with co-workers and the general public.

•Deal professionally, courteously and tactfully with the public and coworkers.

•Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.

•Light administrative duties.

•Additional duties as assigned.

JOB REQUIREMENTS:

•Proven customer service experience

•Friendly, courteous phone demeanor

•Excellent communication skills

•Cash management/POS experience helpful

•Ability to multi-task efficiently & effectively

•Work both independently and as a team

•Ability to think through problems and come up with solutions

•Ability to learn/operate a Point of Sale system

•Must be proficient in MS Word and Excel programs and multi-task effectively with strong attention to detail.

•Self-motivation and the ability to work with minimal interference

•Valid Driver's License

•Certified or willing to obtain certification in First Aid/CPR/AED.

•Must pass background check including criminal and financial.

•Must pass pre-employment physical and drug screen.

COMPETENCIES:

•Verbal comprehension

Understand oral and written communications, both general and technical.

•Communication skills

Provide clear instructions/directions.

•Reasoning skills

Problem solving and troubleshooting skills.

•Time Management

Values time and manages time effectively. Effectively prioritizes and can manage a broad range of activities

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Frequently required to sit, stand, walk, climb steps, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs.

SAFETY:

Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility. We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day - regardless of their role in the Company. Compliance with safety and operating rules is required and essential to our own safety and that of others.

"The Patriot Way."

At Patriot, we value our relationships - with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot - from the mailroom to the boardroom - embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It's "The Patriot Way."

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Patriot Rail

Job Tags

Holiday work, Night shift, Weekend work,

Similar Jobs

Peterson Consulting Group

Estimator - Commercial Construction - $140-$175k Job at Peterson Consulting Group

 ...culture, that consistently ranks as one of the regions top contractors. Must have experience with estimating commercial building trades including framing, roofing, MEP, interior and exterior finishes, doors/windows, etc. Employee Compensation & Benefits: ~... 

Meron Financial Agency

Licensed Insurance Agent Job at Meron Financial Agency

 ... Provide mentorship to new agents. Utilize advanced tools and...  ...undergo training. Ability to work independently and maintain...  ...Candidates must obtain the necessary insurance licensing; comprehensive...  ... Flexibility to work from home. Access to a remote call center... 

PeopleShare Inc

Call Center Job at PeopleShare Inc

 ...PeopleShare is hiring a Call Center Agent - Temp Assignment +$100 Sign on Bonus 1st Pay...  ...it for you as a Call Center Agent? No experience necessary, We will train you! Great...  ...PeopleShare is the leading Staffing Agency in the region and has temporary to hire and... 

ACIES TRANSPORT

Owner Operator - Sprinter/Cargo Van/Conestoga/Box Truck Job at ACIES TRANSPORT

 ...ACIES TRANSPORT is a dispatch company looking for Sprinter/Cargo Vans, Box Trucks, and Conestoga/Curtain side Owner-Operators to cooperate with (Independent Contractor Agreement) Requirements: Own a Cargo van / Sprinter van, Box Truck, or Conestoga (2011 and newer,... 

Compass Group, North America

WAITER/WAITRESS (PART TIME) Job at Compass Group, North America

 ...Unidine Unidine is hiring immediately for part time WAITER/WAITRESS positions. + Location: Fay J Lindner Assisted Living - 50 Hauppauge Road, Commack, NY 11725. + Schedule: Part time schedule. Days and hours may vary; weekends are required. More details upon interview...