Job Description
Department: Center for Student Success and Coaching Campus: Brookville, New York
Basic Function and Scope of Responsibilities:
The Success Coach will be a student's primary point of contact for everything at the University-from academic
advisement and campus involvement to financial aid counseling and career development. The coach will help
students chart and navigate an individual path within the LIU community. Working one-on-one with students,
the Success Coach will create a success plan tailored to each student's needs, goals, and interests. This plan will
assist students in choosing courses, selecting a major, finding scholarships, internships, and study abroad
opportunities, and launching their careers. Success Coaches will keep students on track toward graduation and
help ensure a seamless transition from college student to successful professional.
Reporting to an Associate Director, the Success Coach may specialize in and execute functions in the following
areas: First & Second Year Student Success, Third & Fourth Year Student Success, Graduate & International
Student Success, Residence Life, and Campus Life. Ancillary duties will include financial aid packaging,
awarding/posting of aid, and other related tasks.
Principal Responsibilities:
- Serve as the primary advisor for a caseload of students, providing individualized guidance and support.
- Facilitate students' transition to the university, ensuring students are integrated into the intellectual,
cultural, and social life of the institution.
• Assist with pre-enrollment activities, admissions, orientation, campus events, and career initiatives,
reinforcing the importance of a holistic, integrated college experience aimed at academic and career
success.
• Provide academic advisement, guiding students from initial registration through major/degree selection,
aligning their academic choices with career interests and goals.
• Assist students with registration inquiries and processes, including add/drop procedures, graduation
information, and general student application questions.
• Offer career counseling and resources to help students develop a career path aligned with their academic
pursuits.
• Participate in presenting financial aid workshops, orientation activities, open houses, and other
departmental and student events as needed.
• Deliver excellent customer service by supporting the regular coverage of the deaprtment phone queue,
answering questions related to financial aid and enrollment processes for students and their families.
• Assist in evaluating transfer credits for courses taken at postsecondary institutions, considering the
educational quality of the learning experience.
• Support financial aid functions in alignment with the guidelines set by the New York State Financial Aid
Administrators Association (NYSFAAA).
• Collaborate with counterparts on other campuses to ensure consistent operations and a uniform student
experience across the LIU system.
• Perform other duties as assigned by the Associate Directors/Directors of Financial Aid
Ancillary Duties:
• Maintain knowledge of federal and state financial regulations, as well as university financial policies
and procedures.
• Assist students in understanding financial aid processes and help outline a plan for financing their
education, including personal finances, student loans, government grants, and private scholarships.
• Support the collection and processing of required documents for all students.
Education Requirements:
Bachelor's degree required. Master's preferred.
Training, Skills, Knowledge, Experience:
- Excellent oral and written communication skills.
- High energy and enthusiasm to work with students and propel them toward success.
- Ability to design and implement innovative programs with a strong attention to detail.
- Interpersonal communication skills
- Computer skills/literacy
Working Conditions:
• At least 1-3 years of progressively responsible professional experience in higher education, enrollment
services, student affairs, or academic affairs; sound judgment and decision-making skills.
- Excellent oral and written communication skills.
- High energy and enthusiasm for working with students and helping them achieve success.
- Ability to design and implement innovative programs with strong attention to detail.
- Strong interpersonal communication skills.
- Proficiency in computer skills/literacy.
- Occasional travel to/from other LIU campuses for the facilitation of training sessions, meetings, and
other university functions.
Materials & Equipment:
Computer, fax machine, copier, phone.
LIU is an equal opportunity employer. LIU is committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our academic community. LIU encourages applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military statue, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States. Long Island University
Job Tags
Temporary work, Internship, Local area,