Job Description

Job Description

Job Description

Were looking for a full-time Client Success Coach to join our fast-growing team at Richard Yus online education company. Our mission is simple: help everyday people launch impactful online coaching businesses that transform livesstarting with their own.

If youre someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in peoples lives, keep reading.

About Us:
Richard Yu is an online business coach with:

• 100K+ subscribers on YouTube youtube.com/richardyu1
• A growing personal brand on Instagram instagram.com/richardyuzee

Our company is faith-driven, fast-paced, and rooted in service. Were building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

About The Role:
This is a remote, full-time position. You must be available during 8AM5PM EST, Monday to Friday. On average, youll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours, with rotating Saturday coverage (1x/month for 45 hours).

You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiablewere in the coaching business.

Requirements

Here are the requirements:

• You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)

• You will be conducting new onboarding calls daily to welcome in new students.
• You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
• You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
• Weekly group coaching calls answering client questions
• Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
• Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
• Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
• Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
• Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
• You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
• You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs

WHO THIS IS FOR:

• A coach or mentor at heartyou love helping people
• Clear, professional communicator (spoken and written English)
• Able to handle fast-paced environments, multiple clients, and changing priorities
• Willing to grow with us long-term (3+ years)this isnt a side hustle
• Open to feedback and constructive coaching (well train you, but we expect growth)
• Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etcor willing to learn fast
  

WHO THIS IS NOT FOR:

• You have another full-time job or multiple freelance clients
• You struggle with structure, deadlines, or fast execution
• You dislike being challenged to improve daily

Benefits

Base Salary: $3,000$6,000 USD/month (depending on experience)

Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.

Job Tags

Full time, Freelance, Remote job, Saturday, Monday to Friday,

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