Job Description

POSITION SUMMARY
Serves as a senior-level Salesforce Administrator and ensures the optimal performance of Salesforce systems and products across the organization. Plays an integral part in Salesforce implementation and on-going support, including configuring, maintaining objects, security, data, and overall processes.
LOCATION
Remote - (US)

FUNCTIONS OF THE JOB
Essential Functions: which may be representative but not all inclusive of those commonly associated with this position.

• Refines and scopes technical requirements derived from the overall business objectives.
• Creates and customizes Salesforce objects, flows, lightning web components, page layouts, fields, validation rules, reports, dashboards, permission sets, queues, list views, formula fields, user profiles, etc.
• Maintains data quality by identifying and deleting or merging duplicate records and cleansing and updating inaccurate data.
• Maintains environment security by actively managing users, permission sets, roles, sharing rules, etc.
• Researches and reviews proposed solutions and provides recommendations regarding best usage of Salesforce platform.
• Provides support to all levels of users through research, evaluation, and administration of Salesforce.
• Assists in the implementation, oversight, and maintenance of security practices within Salesforce.
• Evaluates Salesforce releases on BMI org's and customizations.
• Executes change management initiatives across the Salesforce environments and org's
• Maintains data integrity within a Salesforce environment.
• Identifies, analyzes, and resolves data and complex flow solutions and issues.
• Identifies and recommends best practices to enhance efficiency and effectiveness of solutions within the Salesforce platform.
• Logs, tracks, and audits identified issues and work through resolution.
• Effectively documents and communicates information regarding Salesforce functionality to a broad range of audiences.
• Maintains appropriate thresholds and standards of development within Salesforce.
• Works with management and business analyst teams to establish suitable processes or policies to support administrative, development, and change management activities.
• Performs production support duties 24x7 per rotation.
• Other duties as assigned.
• Regular attendance.
• Support our BMI Core Values and cultivate a culture of diversity and inclusion.

POSITION QUALIFICATION REQUIREMENTS
Education: Bachelor’s degree in business or related area preferred, or equivalent industry experience.

Experience: Minimum four (4) years of Salesforce Administration experience required.

SKILLS AND ABILITIES 
Which may be representative but not all inclusive of those commonly associated with this position.

• Implementing and governing security within Salesforce related to users, profiles, permission sets, roles, sharing settings, and login access policies.
• Ability to research and stay current on Salesforce security and maintenance related items by utilizing Trust.salesforce.com or other pertinent sites and / or tools.
• Evaluating Salesforce releases to determine environment impact as well as updating and testing any resulting critical updates.
• Strong proficiency in performing and coordinating deployments via Salesforce CLI and change sets within a Linux environment using Bash Shell scripting.
• Customizing and configuring all standard Salesforce functionality features such as: creating objects, fields, formula fields, validation rules, flows, lightning web components, page layouts, creating apps, report types, sharing rules, permission sets, profiles, roles, etc.
• Performing sandbox refreshes and activities associated.
• Strong proficiency in maintaining Salesforce data integrity by identifying and deleting or merging duplicate records, and cleansing and updating inaccurate data using Salesforce Data Loader.
• Transitioning existing Salesforce Classic page layouts and workflows to Lightning Web Components and Flows.
• Creating, maintaining, and presenting technical documentation to different audiences at various organizational levels.
• Actively researching Salesforce AppExchange applications and ability to perform analysis on AppExchange solutions, then performing the necessary installation and configuration of any AppExchange solutions into Salesforce orgs.
• Researching appropriate Salesforce architecture based on requirements and enterprise architecture guidelines, and providing recommendations for implementation.
• Monitoring multiple and various Salesforce orgs and environments in use, and working with development teams to ensure code coverage does not fall below Salesforce or other applicable thresholds.
• Performing Salesforce Audit Trail monitoring and reporting.
• Track issues and/or tasks required through available tools (TFS, Service Now, etc.) and to work with appropriate business or IT users to ensure issue resolution or task completion.
• Ability and willingness to perform any necessary production support duties (including outside normal work hours) and work closely with users on issues to help provide solutions to business needs.
• Work independently in a fast-paced, dynamic environment
• Team orientation
• Customer focused and service driven
• Detail orientation with strong attention to detail
• Effectively present information verbally and in written form
• Must have excellent problem solving and decision-making skills
• Must be able to manage many moving parts and details at once
• Must be able to follow-up and complete items within expected timeframe
• Ability to prioritize and coordinate multiple projects and competing work demands
• Understanding of deployment policies
• Must have ability to track issues and/or tasks required through available tools (TFS, Service Now, etc.) and work with appropriate users to ensure issue resolution or task completion.

License(s) / Certifications Required:

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Associate
• Salesforce Certified User Experience Designer, preferred.
• Salesforce Certified Business Analyst, preferred.

SALARY RANGE 

The specific base salary offered to a successful applicant will be based on individual qualifications, skills, experience, and education. The pay range is subject to change at any time based on various internal and external factors. The position may also be eligible for one or more performance-based bonuses. In addition to cash compensation, BMI offers a competitive portfolio of benefits to its employees, as described below.

What We Give to You:

• Health, dental, and vision insurance
• 401K with employer match
• Flexible spending accounts
• Paid vacation and paid sick/personal time
• 12 paid calendar holidays
• Paid volunteer time off
• Summer hours that offer more time for fun in the sun
• Company paid life insurance
• Up to 12 weeks paid parental leave
• Tuition assistance for qualified team members
• Commuter benefits (New York)
• Amazing and engaging culture
• Employee Resource Groups

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor .

#LI-Hybrid

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