Job Description
Benefits:
Competitive salary
Free uniforms
Training & development
Company Overview
NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.
Job Summary
We are seeking a Junior Technician to join our team. This role will primarily focus on providing high-quality technical support and assistance to our residential and small business customers. The Junior Technician will have the ability to work independently and be capable of managing a variety of technical tasks and responsibilities.
Responsibilities and Duties:
- Consult with customers in-store, over the phone, and on-site at their business or residence to provide technology solutions that best fit their needs
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Perform PC hardware and software troubleshooting, repair, and maintenance
- Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration
- Execute data recovery and loss prevention tasks
- Upgrade and install software, ensuring compatibility and optimal performance
- Perform network installation and maintenance (wired, wireless, LAN, WAN)
- Manage virus protection and Spyware/Adware removal
- Enhance security solutions for home and small business technology
- Deliver one-on-one training for customers on various technology topics
- Collaborate with Senior Technicians, seeking guidance and support when needed
- Manage Connectwise ticketing system inputting customer information, job detail summary, and closing out ticket in a timely manner.
- Able to run network cable in attic or working with heights.
Qualifications
- Associate's degree in a technology-related field, or equivalent experience
- Minimum of 2 years of experience providing technical support
- Strong knowledge of PC troubleshooting and repair (A+ certification skill set)
- Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
- Familiarity with Windows OS and experience with Mac and Apple products
- Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook)
- Strong communication and customer service skills
- Valid driver's license and clean driving record
Preferred :
• A+, Network+, or other relevant certifications
Physical Demands : Reasonable accommodations can be made for individuals with disabilities.
- Mobility: Moving around the office, standing, walking, bending, and reaching.
- Lifting and Carrying: Handling IT equipment up to 50 lbs., using proper lifting techniques.
- Dexterity: Managing cables, assembling hardware, and performing repairs.
- Visual and Auditory Acuity: Reading technical documents, monitoring screens, and detecting equipment issues.
- Prolonged Sitting: Maintaining posture at a desk or workstation for extended periods.
- Driving: Traveling between client sites with a valid driver's license.
Why You'll Love It Here :
- Opportunity to join an incredible company that values people and results
- Make a significant contribution to our history-making journey
- Be a part of a supportive and caring team that prioritizes learning and growth
- Competitive benefits, including health stipend, vacation, paid holidays, and commission opportunity.
- Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field
Compensation: $11.00 - $15.00 per hour
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional "Nerds" can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
NOW HIRING!
We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate. NerdsToGo Inc
Job Tags
Hourly pay, Holiday work, Immediate start,