Job Description

SUMMARY

As an International Employee Supervisor (IES), you will oversee a portfolio of nurses and allied health professionals who have relocated from various countries to the United States in pursuit of their American dream. Your role is to provide guidance, support, and resources that foster both their professional and personal success. Serving as their primary point of contact, you will assist healthcare professionals in acclimating to their new communities and work environments while offering ongoing mentorship throughout their long-term employment with Health Carousel. Your commitment extends beyond initial transition support, as we work to be a trusted career partner, ensuring their continued growth and success in the healthcare field.

In this role, you’ll:

• Collaborate closely with Health Carousel teams and shared support services to meet the needs of our clients, healthcare professionals, and Health Carousel.
• Build lasting relationships with healthcare professionals during their first three-year assignment, positioning Health Carousel as their employer of choice for subsequent assignments.
• Develop skills in Human Resources, Finance, Situational Leadership, Immigration, Cultural Assimilation, and Customer Service.
• Participate in meaningful events such as welcoming healthcare professionals upon their arrival in the United States, Daisy Award ceremonies, employee engagement events, life milestones, to celebrate the work and life accomplishments of healthcare professionals—all to honor and support the personal and professional achievements of our healthcare professionals.

Join us in this purpose-driven role and be a pivotal force in creating a supportive, thriving environment for our global talent.

DUTIES AND RESPONSIBILITIES

• Provide comprehensive support to help them acclimate to living in the US, ensuring they feel at home from day one. Work alongside the candidates and guide them through this life-changing process.
• Analyze candidate feedback to identify and implement improvements, enhancing their overall experience.
• Manage the onboarding processes pre and post arrival with efficiency and a personal touch.
• Plan and coordinate meet-and-greet activities, preparing candidates for their first day of work.
• Participate in in-person engagement events hosted by the IES team, aimed at creating a welcoming and fun environment for our healthcare professionals.
• Regularly check in with assigned healthcare professionals, monitoring their progress and providing problem-solving assistance as needed. Identify areas of risk and work with leadership to proactively address and create action plans.
• Collaborate with the clinical team on addressing performance issues, offering comprehensive guidance to candidates throughout their journey.
• Partner with the Marketing team to provide candidates insights relevant to each step of their journey ensuring, they are well-informed and supported throughout the process.
• Maintain high levels of customer satisfaction through consistent communication and support, ensuring all needs are met.
• Keep personnel files up-to-date and in compliance with legal requirements.
• Handle payroll escalations by validating timecards, resolving payroll and benefit questions, and requesting bonus payment requests efficiently and accurately.
• Facilitate relocation process by coordinating between Account Management and clients, ensuring alignment of candidate preferences and locations where they will thrive.
• Maintain a thorough knowledge of federal, state, and local government, accrediting agencies, and client-specific requirements, including OSHA and visa regulations.
• Resolve work-related conflicts through advice and recommendations.
• Participate in quality assurance activities, ensuring we maintain the highest standards.
• Use company systems effectively to manage employee files and identify ways to improve productivity.
• Exemplify Health Carousel values in all interactions with internal teams and healthcare professionals, setting a standard for excellence.
• Support and collaborate with other teams, embodying a team-first attitude.

Ready to Make a Difference? Join us and be a part of a team that's dedicated to making a positive impact on the lives of healthcare professionals and the communities they serve. Apply now and embark on an exciting career journey with PPUSA!

QUALIFICATIONS

• Bachelor's degree or equivalent experience, with a minimum of 2 years in staffing or a healthcare-related field. Preferred degrees include Human Resources, Psychology, Nursing, Social Services, International Business, Communication, or Healthcare Management.
• Minimum of one year experience with technology skills, including proficiency in MS Office (Word, Excel, PowerPoint), internet, and email. Ability to create and format documents, spreadsheets, presentations, and emails. Familiarity with Microsoft Dynamics is preferred.
• Required minimum of 10% domestic travel.
• Energetic, highly motivated, and adept at thriving in a fast-paced environment.
• Strong organizational skills and ability to manage multiple tasks efficiently.
• Demonstrated ability to collaborate effectively with others.
• Excellent phone manners and communication skills.
• Strong orientation toward structured processes.

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