Job Description

Job Description

Job Title: Help Desk Support

Job Summary:

We are looking for a customer-focused Help Desk Support professional to provide first-level technical assistance to end-users. This role involves troubleshooting hardware, software, and network issues, while ensuring timely and effective resolutions.

Key Responsibilities:

• Act as the first point of contact for users via phone, email, or ticketing system.
• Troubleshoot and resolve basic hardware, software, and connectivity issues.
• Provide step-by-step guidance to users for common technical problems.
• Escalate complex issues to higher-level support teams when necessary.
• Log and track all support requests in the ticketing system.
• Assist with setup and configuration of desktops, laptops, printers, and other devices.
• Support common business applications, including Microsoft Office and email.
• Deliver excellent customer service and maintain follow-up communication with users.

Skills & Qualifications:

• 1+ year of experience in a help desk, IT support, or customer service role.
• Basic knowledge of Windows and/or macOS environments.
• Familiarity with Office 365, Active Directory, and standard desktop applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and in a team environment.

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