Job Description

POSITION DESCRIPTION

The Event Air Manager (EAM) coordinates, manages and acts as the primary point-of-contact for all air operational components on assigned group travel programs. This role books, tickets & manages all airline arrangements for groups/events and internal travelers. This position acts as a travel resource to participants and facilitates any deviation requests and represents the Air perspective in client/team meetings, educating the client and internal team members in the understanding of the nuances of the airline industry. The EAM manages the air budget, providing necessary updates required from program turn through the final financial reconciliation phase.

POSITION REQUIREMENTS

• Travel degree preferred but not required.
• Minimum five years air ticketing experience is preferred.
• Domestic and international air knowledge.
• Knowledge and familiarization of travel destinations
• Strong knowledge of geography
• General travel reservation knowledge, for booking personal extension travel
• Ability to understand and apply fare rules and airline contracts
• Ability to interact professionally and positively with a varying group of internal and external customers.
• Strong problem-solving skills.
• Monitoring and managing spend to budget.
• Ability to work independently and, also, as part of a team.
• Strong organization and time management skills.
• Availability to work extended hours on weekdays and weekends, on a limited basis.
• Excellent written and verbal communication skills.
• Working knowledge of airline ticketing systems (Apollo experience preferred) and Microsoft Office Outlook, Excel and Word.
• Ability to listen, understand and respond, with excellent customer service, to external and internal customers’ needs in an efficient manner.
• Ability to work the time necessary to complete projects and/or meet deadlines.

ABOUT ITA GROUP

ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients’ employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.

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