Job Description

Dogdrop Droperator

Dogdrop is a fast-growing, dog care start-up building the largest network of dog daycares in the world. Our convenient physical locations and walk-up mobile services are designed to give pet parents flexible access to quality dog care from a brand they know and trustanytime, anywhere.

At Dogdrop, we prioritize safety, consistency, and an exceptional member care experience. We seek team members who are dedicated to providing the highest quality care for dogs and who value curiosity, growth, and productivity. Professionalism is a key expectation for all our team members.

As a Dogdrop Droperator, your focus day-to-day will be to monitor and manage the dogs in our care in order to ensure the safety and health of the overall group and each individual dog. Part of that care will require keeping the facility clean and orderly on a daily basis. Droperators also perform "front desk" duties such as membership sales, member check in/check out, and engaging and positively communicating with members.

About You:

• You have experience interacting with dogs and would never intentionally harm an animal.
• While you adore dogs, you understand the importance of knowing when to show affection and when to withhold it. You're adept at recognizing signs of stress and aggression in dogs and are unafraid to step in and manage their energy and activity.
• You're quick to grab a mop or pick up after a dog (or even 10!) and are proficient in following cleaning protocols and checklists.
• You possess a basic understanding of dog behavior and are eager to learn the Dogdrop approach.
• You can manage your own stress levels in noisy and high-energy environments.
• Given the importance of communication in this role, you excel at working well and effectively communicating with other team members.
• You consistently demonstrate patience and kindness towards both our canine and human members.
• Punctuality, reliability, and respectfulness are hallmarks of your character.

Primary Responsibilities:

• Never stop moving, and keep your eyes on the dogs at all times. You'll be looking for signs of increased intensity, aggression, antisocial behavior, illness, rough play, or anxiety. You must be able to stand or walk for your entire shift (except during breaks).
• Redirect dogs constantly, whether with your voice, treats, toys, sounds, or leads.
• Get to know each dog's personality, triggers, and schedule, so you can take care of them as effectively as possible.
• Communicate seamlessly with the rest of the team, so everyone is on the same page about each dog's behavior and needs. If you are pulled away from watching the dogs, ensure someone is in the park. Make sure the dogs are never left unattended.
• Ensure all dogs are safe and healthy at all times. The safety and health of the group are the priority, so if a single dog requires too much attention or care each time they attend Dogdrop, or if they seem ill, you need to let management and member care know so we can determine if that dog is putting the safety or health of the group at risk.
• Manage the energy of the room. You understand that dogs are pack animals and they feed off of each other. Their energy needs to be managed both individually and as a group, which requires constant engagement and interaction.
• Help evaluate new dogs to see if Dogdrop is a good fit for them.
• Give dogs breaks and affection when appropriate.
• Clean up after dogs immediately, help clean the facility throughout the day, keep everything tidy and organized. Maintaining a clean and pleasant facility by following the outlined cleaning procedures/checklists for your shift.
• Interact with human customers in a kind, respectful, professional, and courteous way.
• Check-in/check-out dogs efficiently and with care.
• Provide fun feedback about each dog to parents every day, and to report on anything parents need to know about their dog.
• Engage with parents around daily, weekly, and monthly activities.
• Provide extra attention to our brand new members during their free week and first 90 days.
• Productively communicate with location management, droperators and flex team members to ensure everyone is on the same page about each dog and parent's needs and situation.
• Answer any questions parents may have or refer them to the team member who is best suited to help them.
• Introduce new customers to the Good Fit Test process and help make all new customers feel welcomed and cared for.
• Respond to all customer communication in a timely, accurate, caring and professional manner.
• Understand the administrative portal very well so you can help parents with any issues that arise:
  • Update and manage member account information
  • Help with billing issues
  • Report technical issues to our technical support team so they can be resolved
• Assist with Dogdrop retail product sales
• Assist with Dogdrop events to help engage with current members and acquire new ones.

Success in this Role:

• Positively contributing to the workplace in a professional manner
• No occurrences of dog fights or scuffles.
• Ensuring the happiness of both dogs and members.
• Maintaining exceptional attendance with no absences.
• Consistently arriving on time or even early.
• Ensuring the facility always smells and looks inviting.
• Maintaining a positive attitude at all times.
• Ability to take constructive feedback and grow from it.

The physical demands of this position include but are not limited to:

• Maintaining prolonged standing (sitting in the dog parks is not allowed).
• Bending at the waist as needed.
• Reaching overhead to access items of equipment.
• Engaging in pushing, pulling, and lifting of equipment or structures.
• Independently lifting objects and dogs weighing over 50 pounds.

Applicants in need of reasonable accommodation should reach out to [email protected]. Decisions will be assessed individually based on specific circumstances. We are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state of federal law or local ordinance.

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