Job Description

Our client, a leading provider in the alarm monitoring industry, is seeking a Customer Service Representative - Shift 3 to join their team. As a Customer Service Representative, you will be part of the dynamic operations supporting a team dedicated to ensuring safety and security. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to perform under pressure, which will align successfully in the organization.

Job Title: Customer Service Representative - Shift 3

Location: Portland, OR

Pay Range: $19.00 per hour

Shift: 11:00 PM - 7:30 AM

What's the Job?

• Effectively answer and make inbound/outbound calls related to alarms, providing timely and exemplary service to associates, technicians, and business partners.
• Monitor facilities for intrusion, fire, refrigeration failure, and duress alarms, ensuring swift response to emergencies.
• Troubleshoot alarm system issues and respond to emergency-related calls with a calm and composed demeanor.
• Collaborate with internal partners to deliver reporting that drives business decisions and enhances operational efficiency.
• Communicate with local police and fire departments for emergency dispatch, adhering to established standards and protocols.

What's Needed?

• Some call center and/or customer service experience is preferred.
• Must have a wired internet connection and a private, distraction-free workspace.
• Availability to work weekends and holidays is essential.
• Must be able to maintain composure in high-stress situations.
• Willingness to take on additional duties to support continuous improvement.

What's in it for me?

• Opportunity for on-the-job training and observation to enhance your skills.
• Potential for contract renewal after one year, with a pathway to transition to a full-time role.
• Engage in a fast-paced work environment that values teamwork and collaboration.
• Gain experience in a critical industry focused on safety and security.
• Enjoy two paid 15-minute breaks during your shift.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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