Fluent in English and Spanish with a passion for customer experience? Lead the full post-sale journey in a high-impact, remote-first role.
We are accepting applications from the following countries: **Argentina**/**Puerto Rico/Dominican Republic/Chile/Panama/Mexico (only EST time zones)**
**Company Story**
Thompson Creek is a people-first company, transforming home improvement since 1980\. We manufacture and install energy-efficient products with precision and pride. Remote work is part of our DNA—and so is our commitment to customer satisfaction, operational clarity, and real team collaboration.
**Role Impact**
As the main point of contact for assigned contracts, you’ll guide customers from sale through installation. Your coordination drives our reputation, revenue, and results.
**Key Responsibilities**
* Own and manage a book of business from contract to completion
* Coordinate across Sales, Project Management, Procurement, and Logistics
* Communicate job status and proactively resolve scheduling or product issues
* Ensure timely delivery, install readiness, and permit compliance
* Capture reviews, referrals, and customer insights to improve our service
**Must-Have Requirements**
* Fluent in English and Spanish
* 5+ years in customer service (project coordination preferred)
* Proficient in Microsoft Office + SAP knowledge a plus
* Familiar with Google Workspace, Asana, and virtual collaboration tools
* Strong communicator and relationship builder
* Exceptionally organized with great attention to detail
* Remote-ready: quiet setup + strong internet
* Available Mon–Fri, 6AM–5PM EST + Saturday rotation
* Required to work on US public holidays
**Benefits Highlight**
Work from anywhere while making a real customer impact. Join a mission-driven team where ownership and communication are everything.
**Rate**
$15–$18 per hour (USD), paid hourly as a contractor
Ready to lead the customer journey from day one? Apply now and bring service excellence to life. Send your application to [email protected]
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