Job Description
Job Position: Bilingual Customer Service Representative
Location: Chicago, IL 60601 - Offers ability to work from home
Pay Rate: $17.00/hr
Shift: 8am - 5pm CST (set schedule)
Quarterly Bonuses available (must meet eligibility requirements)
JOB RESPONSIBILITIES:
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Skills/Experience:
0-2 years of experience working in a call center or similar customer service experience preferred.
Working knowledge of computers.
Written and verbal communication skills.
Bilingual: Fluent in both English and Spanish (required).
Education required: High School Diploma, GED or equivalent certification.
AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws
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