Job Description

Job Description

Job Description

Description:

Position: Member Service Representative II (Bank Teller)

Salary Range: $19.00 to $25.39

Status: Full-time, some Saturdays

Location: Glendora, CA

Founded in 1958, Foothill is a not-for-profit, member-owned, $720 million-strong cooperative financial institution serving more than 30,000 members. We focus on providing quality member service to our 300+ SEGs, including six hospitals, 14 school districts, two colleges, 17 private schools, businesses, and municipalities in the San Gabriel Valley.

Foothill Credit Union is a community advocate and strives to partner with other businesses and organizations dedicated to community involvement. We often participate in events and fundraising efforts benefiting the schools and organizations we serve to give back to our members and community.

Benefits:

We offer a competitive compensation package that includes benefits such as health, dental, and vision insurance, vacation time off, retirement plans, and professional development opportunities.

Health Insurance Coverage (Medical, Dental, and Vision)

401(k) Plan with dollar-for-dollar match (up to 6%)

Profit-Sharing Plan

Flexible Spending Account

Life and AD&D Insurance

Paid Time-Off Program

Educational Reimbursement Program

Paid Holidays

Special Recognition Programs

Referral Program

Summary: We are excited to announce the opportunity for a dedicated and customer-oriented professional to join our team as a Member Services Representative II. In this vital role, you will be the face of our organization, providing exceptional service to our members and ensuring their needs are met with efficiency and care. Your commitment to excellence will not only enhance our members' experiences but also contribute to the overall success of our dynamic team.

Essential Duties and Responsibilities: The job duties, responsibilities, and requirements represent the required knowledge, skill, and/or ability but may not be all-inclusive.

· Perform tasks independently, analyze research, and resolve problems and members’ issues with minimal supervision

· Consistently adhere to sales and service guidelines to provide an exceptional member service experience

· Receive and disburses funds, posts deposits, loan payments, transfers, withdrawals, addition, and deletion of authorized account signers

· Process loan advances from credit card or line of credit accounts

· Issue cashier's checks

· Balance cash drawer daily

· Operate computer terminals and maintains records of various transactions

· Conduct limited activities associated with opening new accounts

· Assist members with complex requests

· Create a welcoming, friendly, professional environment when interacting with the public

· Support and actively promote all marketing campaigns

· Consistently achieve cross-sell goals by promoting and selling products and services to

fit the member's needs

· Scan and balance checks in preparation for check processing

· Assist in processing school bags and in balancing the cash vault

· Assist in the training of new team members

Experience/Education Requirements:

· High school diploma or equivalent

· 1-3 years of credit union/banking experience

· Previous teller or equivalent experience serving customers

· Knowledge of banking and/or credit union regulations and statutes

Desired certifications in the following areas:

· None

Other Skills and Abilities:

· Strong interpersonal skills, a positive attitude, and a willingness to assist others.

· Ability to identify members’ opportunities for financial improvement, communicate recommendations, and provide support.

· Effective verbal and written communication skills.

· Reliable attendance and good judgment.

· Basic math skills and organizational ability.

· Projects a professional image.

· Bilingual (Spanish/English) proficiency preferred.

Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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